Returns & Exchanges

At Sony World, we want you to be completely satisfied with your premium electronics, which is why we offer a hassle-free 30-day return policy for all genuine Sony products. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Sony World account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your electronics in their original box, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; ensure you retain your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition and serial number, your refund will be processed back to your original payment method within 5-7 business days.